Refund Policy

DailyBrew offers paid subscription plans (Espresso and Double Espresso) billed monthly or annually through Paddle, our merchant of record. This policy explains when refunds are available, how to request one, and how cancellations differ from refunds.

You may request a full refund within 14 days of your initial paid subscription purchase, for any reason. This applies to both monthly and annual plans. After the 14-day window, the standard refund rules below apply.

Outside the 14-day window, refunds are evaluated case by case. We generally issue refunds (full or prorated) in the following cases:

• Service was unavailable or substantially impaired for an extended period and we were unable to resolve it.
• Duplicate charges or accidental renewal where the workspace showed no usage in the new billing period.
• Billing errors on our side.

Outside these cases, we do not refund unused time on monthly plans. For annual plans, prorated refunds may be granted at our discretion.

Cancelling your subscription stops future renewals — it does not automatically issue a refund for the current period. After cancellation, your workspace retains access to paid features until the end of the current billing period, then reverts to the free plan. To request a refund in addition to cancelling, contact us using the steps below.

Email support@mail.dailybrew.work with the following:

• The email address on your DailyBrew account
• The workspace name
• The Paddle transaction ID or invoice number
• A short description of why you are requesting a refund

We respond to refund requests within 3 business days.

Approved refunds are issued through Paddle to the original payment method. Card refunds typically appear within 5–10 business days, depending on your bank. PayPal refunds typically appear within 1–3 business days. Paddle handles all payment processing — DailyBrew does not store card details.

The free plan is offered at no cost and is not subject to refunds. Downgrading from a paid plan to the free plan does not trigger a refund of unused paid time.

If you initiate a chargeback with your bank or card issuer instead of contacting us first, your DailyBrew account may be suspended pending resolution. We strongly recommend reaching out to us first — most disputes can be resolved within a few business days.

We may update this refund policy from time to time. Changes apply to purchases made after the update date. Active subscribers will be notified by email of material changes at least 14 days before they take effect.

For refund requests or questions about this policy, email support@mail.dailybrew.work. See also our Terms of Use and Privacy Policy.